Below is a list of the most frequently asked questions about our cleaning services. Is a long-term contract required for service? Absolutely not. Our services are provided as needed to suit your office budget. There are no long-term contracts or obligations required. Clients usually take us for 1 year, but they have the option to terminate within 1 month notice if things do not work out as planned. How long have you been cleaning offices? We have been providing professional office cleaning services since 1992. Are you insured? Yes. We are an NEA certified cleaning company and our cleaning services is covered with public liability insurance as well as workmen comp to protect your offices and to give you peace of mind. Which part of Singapore do you service? We provide cleaning services islandwide. We have clients from as far as Tuas to Tampines. But large proportion of our clients are in the central (Raffles, Tanjong Pagar, Suntec etc). What is included in your cleaning service? We are flexible in our cleaning service. Some clients prefer to use their own cleaning equipment to save costs while some prefer that we provide them. In our quotes to you we will give you a price breakdown for your review on the different types of cleaning that we can perform. Do you clean non-office areas? Yes, our cleaning license allows us to clean commercial spaces only such as offices, clinics, yoga studios, tuition centres, warehouses and gyms. We do not carry out cleaning services for homes in hdbs, condos or landed properties. Do you furnish the cleaning supplies? We include cleaning supplies as an option in the quotation. There will be some markups in our cleaning supplies as we source them from third party suppliers. As such we understand if you would like to purchase the supplies on your own to save costs. What should I expect on my first appointment? We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster. Do I need to do anything before your cleaners arrive? Our cleaners are trained and experienced. The best way to prepare is to give a short walkabout with the cleaners and highlight key areas you want them to focus. This way the expectations of clients and cleaners will be on the same page so as to get the most satisfaction from both parties. Will I have the same cleaning person each visit? Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your office. You will have a team of two cleaners (1 will be the floater or standby cleaner) on the first day of cleaning. What will it cost to have my office cleaned? The cost will depend on how large your office is and the amount of cleaning required. Kindly refer to our cleaning service rates or email us at firstname.lastname@example.org Can I skip or reschedule an appointment? If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your cleaning to another, more convenient time or if you wish, cancel it all together. What if I am not satisfied with my cleaning? Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your office cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.